The Customers of Guaranty Trust Bank has expressed frustration about the use of the bank’s mobile app amid disruption in the bank’s digital operations.
The development came against the background of an app update which was expected to bring improvements and new features to the bank’s mobile transactions but resulted in login issues and related difficulties for customers.
The bank had on Tuesday informed its customers via text and email messages that its app would be automatically updated to the new version on 12 July.
“On the 12 July, we will release the new and updated version of the GTWorld Mobile Banking App to Play Store and App Store. This means that when you launch the GTWorld Mobile Banking App, you will see a newly designed interface if you have App Updates set on automatic.
“However, if App Update is not set to automatic on your mobile device, you will need to manually update your GTWorld Mobile App to experience the newly designed app. Please note that we will discontinue support of the current version of the GTWorld App on 12 August,” the message read.
However, since Thursday, GTBank customers have faced challenges with the app updates, as many customers said that they were not adequately informed about the need to enable auto-updates for the app.
thecolumnNG observed from various customers complaint that the challenges varied among customers, but they all shared there experiences via different social medias
Speaking with some of the customers , they complained about the app disappearing outrightly.
” Bukola said ” GTB has really caused me a lot imagine having only one bank account. I can’t do anything I’ve been unable to get things done for the past few days now”
As of the time of filling this report the gtb is yet to resolve the issue.
+ There are no comments
Add yours